Welcome to Velura (V M Organics)! We are committed to providing you with the best shopping experience. Below is our detailed shipping policy to ensure you are well-informed about our shipping processes.
Shipping Methods & Partners
We have partnered with Shiprocket to provide reliable and efficient shipping services. Shiprocket utilizes a network of leading courier partners to deliver your packages based on your location and the nature of your order.
Shipping Times
Processing Time: 1-2 business days.
Standard Shipping: 5-7 business days.
Express Shipping: 2-3 business days.
Order Tracking
Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can track your order through the Shiprocket tracking portal or directly via the courier’s website.
Lost or Damaged Packages
Lost Packages: If your package is lost during transit, please contact us within 7 days of the estimated delivery date. We will work with Shiprocket to locate your package or provide a suitable resolution.
Damaged Packages: If your order arrives damaged, please contact us immediately with photographic evidence. We will arrange for a replacement or refund as necessary.
Address Changes
Please ensure that your shipping address is accurate at the time of checkout. Address changes after the order has been processed may not be possible. If you need to change your address, please contact our customer service team as soon as possible.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Return and Refund Policy
7-Day Return Policy: Items must be unworn, unused, with tags, and in original packaging.
Initiate a Return: Email info@veluraindia.com. with your order details.
Refunds: Processed within 7-10 business days after return approval.
Non-Returnable Items
Perishable goods, custom products, personal care items, hazardous materials.
No returns on sale items or gift cards.
Contact Us
For any questions, please email us at info@veluraindia.com.