Effective Date: 28/07/2024
V M Organics is the licensed owner of the brand Velura and the website veluraindia.com (“the Site”), and/or any subdomains. V M Organics respects your privacy and is the primary processor of your data. This Privacy Policy outlines the types of information we collect and how it is used.
1. Acceptance and Data Accuracy
By accessing the Platform and using our Products or Services, you agree to the collection and use of your data as outlined in this policy.
- Voluntary Disclosure: You acknowledge that you are providing data of your own free will and that the information is accurate and authentic.
- Consequences of Non-Disclosure: If you fail to provide required data, withdraw consent, or restrict permissions, V M Organics may be unable to provide the agreed-upon Services or Products.
- Third-Party Access: If you grant a third party access to your account, you are responsible for ensuring they adhere to this policy. You agree to indemnify V M Organics against any claims arising from a breach by such third parties.
2. Information Collection and Usage
V M Organics uses your personal information for the following lawful purposes:
- Personalization: To provide customized features and promotional offers on the Platform.
- Service Delivery: To share necessary details with business associates and partners to fulfill your orders.
- Communication: To contact you for surveys, contest notifications, or product improvements.
- Marketing: To serve display advertisements via the Google Ad Network. You may opt out via the Google Ads Preferences Manager.
- Analytics: To generate reports, conduct research on user behavior, and improve Platform functionality.
- Legal Compliance: To preserve transaction history as required by law and carry out contractual obligations.
3. Data Sharing and Disclosure
- Financial Information: We will not use your financial information for any purpose other than completing transactions with you.
- No Sale of Data: V M Organics does not rent, sell, or share your personal information with third parties for their marketing purposes.
- Third-Party Partners: Information is shared only with partners necessary to provide the Services you requested.
- Legal & Safety: We may disclose information to comply with court orders, prevent illegal activities/fraud, or protect the safety and security of any person.
4. Data Security and Retention
- Security Measures: We use appropriate physical, electronic, and managerial procedures (e.g., limited server access) to protect your data. However, as no internet transmission is 100% secure, V M Organics is not liable for unauthorized acts of third parties or transmission errors.
- Retention: We retain data only as long as necessary to provide Services, resolve disputes, or comply with legal and tax obligations. Data may persist in backup media for audit purposes even after deletion from active databases.
5. Children and Persons with Disabilities
- Minors (Under 18): We do not proactively collect data from children. Use of the Site by minors requires verifiable parental/guardian consent. Parents may request the deletion of a child’s data by contacting us.
- Persons with Disabilities: Use of the Platform by a person with a disability who has a lawful guardian requires the guardian’s consent. The guardian assumes all liability for the user’s conduct.
6. Your Rights and Choices
You have the following rights regarding your data:
- Access & Correction: You may update your information or correct inaccuracies online.
- Opt-Out: You may opt out of marketing communications and the use of cookies.
- Deletion: You may request the deletion or anonymization of your personal data.
- Right to Nominate: You may nominate a person to manage your account/rights in the event of death or inability to act.
- Withdrawal of Consent: You may withdraw your consent for data processing at any time by emailing info@veluraindia.com.
7. Policy Updates
V M Organics reserves the right to update this policy at any time. Changes are effective immediately upon posting to the Platform. Continued use of the Platform constitutes acceptance of the updated policy.
Contact Us & Grievance Redressal
If you have concerns regarding your data processing, please contact our Grievance Officer.
Grievance Officer
- Name: [Insert Name/Designation]
- Email: info@veluraindia.com
- Turnaround Time: Within 3 days of escalation.
Return and Refunds
- Email: info@veluraindia.com
- Turnaround Time: Within 3 days.
If you are unsatisfied with our internal redressal, you may lodge a complaint with the Data Protection Board of India or the Information Commissioner’s Office, as applicable.