V M Organics is the licensed owner of the brand Velura and the website veluraindia.com (“the site”), and /or any subdomains. V M Organics respects your privacy. V M Organics is the processing of your data; exceptions are outlined in the Privacy Policy. This Privacy Policy provides:
the kind of information that V M Organics collect from you when you access or use the platform, and avail the Services or Purchase the products; and
the manner in which your data is collected and used by V M organics on the Platform.
As a visitor to the Platform, you are advised to please read Privacy Policy carefully. By accessing the Platform and the Products and Services provided on the Platform you agree to the collection and use of your data by V M Organics in the manner provided in this Privacy Policy. You acknowledge that you are providing your data out of free will.You hereby agree that the personal data provided by you is accurate and authentic.V M Organics shall not be liable for any dispute or claim arising out of the accuracy or authenticity of the data provided by you.in the event you do not provide your data as may be required for registration or thereafter, or you fail to provide permissions or withdraw your contest for processing the data,V M Organics shall not have any obligations to provide the services or sell the products agreed to be provided/sell under the terms and conditions and we may restrict your use of our Platform and Services and/or products.
In the event, you grant access to any third party to our Services/products under your account, then the terms “user”, “you”, “your” shall by interface include such third party, and the Privacy Policy to the extent permitted under law shall mutatis-mutandis apply to such third party. Notwithstanding anything to the contrary,it shall be your sole responsibility to make such third-party user(s) being granted access under your authorization aware of the terms of this Privacy Policy and adhere to its obligation. You shall be liable to indemnify V M Organics against any claims or breach of this Privacy Policy by such third-party user(s).
When and what information we collect:
V M Organics will use your personal information for the following lawful purpose:
to provide ,Personalized featured to you on the Platform;
to Provide for promotional offers to you through the Platform and other channels;
To provide this information to its business associates and partners to get in touch with you when to provide the Services/Products required by you
To preserve transaction history as governed by existing law or policy.
To use the contact information internally to direct its efforts for product improvement, to contract you as a survey respondent, to notify you if you win any contest; and to send you promotional materials from its contest sponsors or advertisers.
To serve various promotional and advertising materials to you via display advertisements through the Google Ad network on third party websites. You can opt out of Google Analytics for Display advertising and customize Google Display network ads using Ads preferences Manager.
Information about customers on an aggregate (excluding any information that may identify you specifically ) covering customer transaction data and customer demographic and location data may be provided to partners of V M Organics for the purpose additional feature on the website, creating appropriate merchandising or creating new products and Services/Products and conducting marketing research and statistical analysis of customer behavior and transactions.
processing ,disclosing,transmissing, and/or sharing the data/information with V M Organics entities, and other third parties which have business or contractual dealings with us.
To carry out V M Organics’s obligation arising any contracts entered between you and V M Organics.
To understand our users (what they do with the Platform,What features they like,how they use them,etc.).
To process and respond to your queries.
To generate and review reports and data about,and to conduct research on our user base service usage patterns.
To allow you to participate in interactive features of our Services,if any.
With Whom your information will be shared:
V M Organics will not use your financial information for any purpose other than complete a transaction with you. V M Organics does not rent, sell or share your personal information and will not disclose any of your personally identifiable information to third parties. In case where it has your permission to provide Products or Services you have requested, and such information is necessary to provide these Products or Services the information may be shared with V M Organics business associates and partners.V M Organics may, however,share consumer information on an aggregate with its partners or third parties where it deems necessary. In addition V M Organics may use this information for promotional offers, to help investigate, prevent or take action regarding unlawful and illegal activities,suspected fraud,potential threat to the safety or security of any person, violations of the platform’s terms of use or to defend against legal claims. special circumstances such as compliance with subpoenas,court orders,requests/order from legal authorities agencies requiring such disclosure.
How do we protect your information:
To protect against the loss,misuse and alteration under its control,V M Organics has in place appropriate physical,electronic and managerial procedures. For example,V M Organics servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the Services/Products requested by you.
Although V M Organics will endeavor to safeguard the confidentiality of your personally identifiable information,transmissions made by means of the internet can not be made absolutely secure. By using this Platform, you agree that V M Organics will have no liability for disclosure of your information due to errors in transmissions or unauthorized acts of third parties.However, if you suspect any data breach including misuse or loss or unauthorized access to your data, please let V M Organics know immediately by connecting on email address provided in this Privacy Policy.
Retention of your information:
V M Organics retains your personal information as long as necessary for the use of our Products/Services
Or to provide access to and use the platform,or for other essential purposes such as complying with our legal obligations, resolving disputes, enforcing our agreements and as long as processing and retaining your information is necessary for our legitimate interest. Because these needs can vary for different data types and purposes, actual retained periods can vary significantly. Even if we delete your information including on account of your rights below, It may persist on backup or archival media for audit,legal,tax or regulatory process.
Children and Disabled Person:
V M Organics does not provide Services/Products directly to children under the age of 18 years or proactively collect their personal data.However, V M Organics may allow children to use Velura’s Services/Products provided that their parents or legal guardians give their verifiable consent. The parent or the legal guardian,as applicable, shall assume all responsibility and legal liability for the conduct of such a child including, without limitation, monitoring the child’s access and use of V M Organic’s Services/products.
If V M Organics learns that the personal data of a child has been collected without parental consent,
Cause any detrimental effect on the well-being of a child, or behavior of children, then V M Organics may take the appropriate steps to delete such information.
However, if you discover your child has submitted his/her data to us, you may request to have such data deleted from our database by sending an e-mail request on the email-id given under ‘Contact Us’.
Upon receiving the request, V M Organics shall ensure to delete such information from the V M Organics’s database within a reasonable time.
A person with disability who has a lawful guardian may use V M Organic’s Services/Products, provided that the legal guardians of such disabled person shall give their consent to such person using V M Organics Services/Products. The legal guardian shall assume all responsibility and legal liability for the conduct of such a person including, without limitation, monitoring the person’s access and use of V M organics’s Services/products.
If we learn that V M Organic’s Services are being used by a disabled person without obtaining verifiable consent of their legal guardian, then V M Organic may take the appropriate steps to delete such information.
However, if the lawful guardian discovers he disabled person has submitted his/her data to us without their consent, the lawful guardian may have such data deleted from our database by sending an e-mail request on the email-id given under ‘Contact Us’.
Upon receiving the request, V M Organics shall ensure to delete such information from the V M Organics’s database within a reasonable time.
Your rights and choices:
When V M organics(Velura) process information about you, V M Organics does so with your consent and/or as necessary to operate V M Organics business, meet its contractual and legal obligations, protect the security of V M Organic’s systems and customers, or fulfill other legitimate interests of V M organics as described in this Privacy Policies .
You may however . request for the following:
Opt out of some collection of uses of your information, including the use of cookies and similar technologies and the use of your information for marketing purposes.
Access your information or request its deletion or anonymization.
Change any consent provided or alter your preferences.
Right to nominate -you have the right to nominate a person who shall, in case of your death or inability to exercise your rights to as a user herein, take appropriate action on your behalf.the Platform allows you to do it online.
Right to grievance redressal , as provided in “Contact Us”, below
To correct or update any information you have provided, the Platform allows you to do it online. You may also submit a request for deletion of your personal information or withdrawal of consent or in the event of loss of access details you can send an email to info@veluraindia.com. V M organics does not charge you for any such request, Where V M Organics is legally permitted to do, V M Organics may refuse your request. If V M organics refuse your request, V M Organics will tell you the reason why.
Changes to Privacy Policy:
V M Organics reserve the right to change or update this policy at any time. Such changes shall be effective immediately upon posting to the Platform. You can access the latest version of this Privacy Policy at any given time on v M Organic’s Platform and it shall be your responsibility to stay updated on any changes to this privacy Policy. Once posted, those changes are effective immediately, unless stated otherwise. In case you disapprove the Privacy Policy or withdraw your consent then you should immediately cease to use the Platform.the terms of this Privacy Policies or withdraw your consent then you then you should immediately cease to use the Platform. The terms of this Privacy Policies shall be read with and as an integral part of the terms and conditions.
Selling your data is strictly against our policy.We track your events and share them with third -party analytics partners to provide you with better Services/Products.
Contact Us:
V M Organics takes your privacy very seriously and tries to adhere to the highest standards when collecting and processing your data. However, if you think there is a problem with the way V M Organics is processing your personal data, then V M Organics encourages you to contact V M Organics’s Grievence Officer (see below) directly to see if your concerns can be addressed.
If you are not satisfied with the outcome of VM Organic’s grievance redressal mechanism, or if you consider that your complaint has not been handled correctly, you may lodge a complaint with the Data protection Board of India or Information Commissioner’s Office, as may be applicable.
Grievance Officer:
In accordance with the Information Technology Act,2000,Digital Data Personal Protection Act,2023 and rules made thereunder, the name and contract entails of the Grievance Officer are provided below:
First escalation:
Turnaround time : Within 3 days escalation
Return and Refunds
First Escalation:
Turnaround time : Within 3 days escalation
If you wish to make a complaint regarding any violation of the provisions of the Privacy Policy, you may send a written complaint to Grievance officer,who shall redress the Information Technology Act, 2000,Digital Data Protection Act, 2023 and Rules made thereunder.